The 9001 Standard has been updated (September 2015) from the 2008 to 2015 version and we are now supporting our clients with the significant changes that make the standard even more robust and appropriate for organisations of all sizes. There are about twenty features of a correctly implemented ISO 9001 management system which all well-run organisations should adopt and include:1) The organisation has clear understanding of its clients developing needs 2) Documentary evidence that all staff are competent and trained to deliver a quality service in area where they work. 3) A complaints system that helps the organisation learn from its mistakes and support continual Improvement Without these and the other basic features the organisation will be less able to produce the consistent and reliable service that its clients require.